오바마 정부는 insurance회사, 제약회사, 보수계층의 반대에도 불구하고 문제 투성이인 Health Care 시스템 개혁을 최대의 역점 사업으로 추진하고 있다. 제대로 될지 모르겠지만, 미국인이면 누구나 Health Care 시스템에 너무나 문제가 많다는 것을 잘 알고 있다. 문제가 어느 정도일까? 미국의 Air Line 산업도 문제가 많지만 아래 동영상은 Air Line 산업이 현재 미국 Health Care 시스템과 같은 수준이라고 가정했을 때의 모습을 보여주고 있다. 정말 짜증날 것 같다.
두 사람간 대화 중의 일부 핵심적인 내용을 소개하면 다음과 같다.
직원: “Before I can confirm the booking, we’ll need you to fill out your travel history and send that back to us.”
승객: “Cynthia, I have filled out my travel history half a dozen times already this year. I’ve told six different airlines that I flew to Detroit twice and Houston once. Every time I fly, I answer the same battery of questions. At least a dozen airlines have my travel history. Why don’t you get it from them?”
직원: “We have no way we could do that. We do not have access to other companies’ records, and our personnel have our own system for collecting travel history.”
승객: “But 95 percent of these questions are always the same. Don’t you know that every time I fill out one of these duplicative forms I increase the chance of error? Wouldn’t it make more sense to hold my travel information centrally, so that everyone could see the same thing?”
직원: “Sorry, sir, we have no capability for that, and we do need to have your travel history at least two weeks before you fly.”
승객: “I don’t suppose I could fill out these forms online?”
직원: “No, sir. The forms are only about 30 pages, though. Did you have that fax number, please?”
승객: “I don’t have a fax machine. No one faxes anymore. Just e-mail me the forms.”
직원: “I’m sorry, sir, we don’t use e-mail to transmit records and other personal or secure documents. We keep our records on paper.”